Privacy Notice

1. Who we are

The data controller is Grand Luxe Chauffeurs Ltd (Trading as Citi Connect Chauffeurs), a private hire operator licensed by Hertsmere Borough Council.

Registered Office: Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN, United Kingdom.

Email: info@citichauffeur.com
Telephone: +44 20 7112 8997

2. Information we collect

We may collect and process the following personal data:

• Identity and contact details — name, email address, telephone number, and postal address or postcode
• Booking and travel details — pick-up and drop-off locations, date and time of travel, flight or cruise information, passenger numbers, luggage requirements, and special requests
• Payment information — processed securely via our payment providers; we do not store full card details on our servers
• Communications — messages you send us by email, form, WhatsApp, or phone
• Partner / chauffeur applications — licence details, vehicle information, experience, and supporting documents you upload
• Technical data — IP address, browser type, device information, and pages visited (see our Cookies Policy)

3. How we use your information

We use your personal data to:

• Provide booking and chauffeur transportation services
• Confirm bookings, send updates, and communicate about journeys
• Process payments and manage invoices or accounts
• Review chauffeur partner applications and onboarding documents
• Respond to enquiries, complaints, and support requests
• Meet our legal, licensing, and regulatory obligations
• Improve our website and services, and maintain security

We do not send marketing communications without your explicit consent.

4. Legal bases for processing

We process personal data where one or more of the following applies:

• Contract — necessary to fulfil a booking or respond to a quote request
• Legitimate interests — operating and improving our business, preventing fraud, and ensuring service quality
• Legal obligation — complying with licensing, tax, accounting, and regulatory requirements
• Consent — where required (for example certain cookies or optional marketing)

5. Who we share data with

We do not sell or rent your personal information. We may share data with:

• Licensed chauffeurs — only as needed to fulfil your booking
• Payment processors — to take and manage payments securely
• Hosting and email providers — to operate our website and send booking or application messages
• Regulatory authorities (including Hertsmere Borough Council) where legally required
• Law enforcement or courts where required by law or court order

6. How long we keep data

We retain personal data only for as long as needed for the purposes set out in this notice, including to meet legal, accounting, and licensing requirements. Booking and transaction records are typically kept for up to 6 years. Application documents that are no longer needed for onboarding may be deleted sooner, unless we are required to retain them.

7. International transfers

Where service providers process data outside the UK, we take steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

8. Your rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@citichauffeur.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page. Significant changes may also be communicated by email where appropriate.

11. Related documents

Please also read our Terms & Conditions and Cookies Policy.